What metrics should a Scrum Master track to assess team performance?

August 11, 2025

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The roles of a Scrum Master and a Project Manager are different in terms of their focus, responsibilities, and how they operate within a team or organization. Here’s a breakdown of the key differences.

A Scrum Master tracks metrics that show both delivery health and team well-being, ensuring the team is delivering value sustainably—not just working faster.

Here are the key ones:

1. Sprint Metrics

Velocity – How many story points (or backlog items) the team completes each sprint. Helps with forecasting, not comparing teams.
Sprint Burndown – Tracks progress toward completing sprint commitments. Shows if work is on track or piling up at the end.
Commitment vs. Completion Ratio – Percentage of planned work actually delivered; indicates planning accuracy.

2. Flow Metrics

Lead Time – Time from request to delivery.
Cycle Time – Time from starting work on an item to completing it.
Throughput – Number of items completed in a set period.

3. Quality Metrics

Defect Density – Number of defects per delivered story or feature.
Escaped Defects – Bugs found after release (indicator of testing and quality control effectiveness).

4. Predictability & Stability Metrics

Release Burndown – Tracks progress toward a longer-term release goal.
Planned-to-Done Ratio – Consistency in delivering what was planned for each sprint.

5. Team Health Metrics (often gathered via surveys or retrospectives)

Happiness Index – Simple 1–5 scale on how team members feel about their work and collaboration.
Team Satisfaction – Feedback on workload, communication, and processes.
Collaboration Index – Measures cross-functionality and knowledge sharing.

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