What are common challenges faced by Scrum Masters in large organizations?

August 11, 2025

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The roles of a Scrum Master and a Project Manager are different in terms of their focus, responsibilities, and how they operate within a team or organization. Here’s a breakdown of the key differences.

In large organizations, Scrum Masters often face extra layers of complexity beyond what’s seen in smaller teams because of scale, hierarchy, and cross-team dependencies.

Here are the most common challenges:

1. Organizational Resistance to Change

Legacy processes, rigid hierarchies, and traditional project management mindsets can clash with Agile principles.
Leaders may say they support Agile but still expect command-and-control behavior.

2. Multiple Dependencies Across Teams

Coordinating work with other Scrum teams or external departments can cause delays.
Unclear ownership of shared resources or systems slows delivery.

3. Excessive Bureaucracy

Lengthy approval processes, compliance checks, or procurement rules can stall fast iterations.

4. Distributed or Remote Teams

Time zone differences and lack of face-to-face interaction can reduce collaboration and trust.
Communication gaps make it harder to spot and remove impediments quickly.

5. Overloaded Teams

Teams in big organizations are often asked to juggle multiple projects, diluting focus and increasing context-switching.

6. Misalignment Between Business and IT

Different priorities between departments can create tension.
Product Owners may not have the authority or availability to make quick decisions.

7. Metrics Misuse

Leadership may use velocity or other metrics to compare teams or push for speed instead of value, causing unhealthy pressure.

8. Scaling Agile Practices

Adapting frameworks like SAFe, LeSS, or Nexus requires balancing consistency with team autonomy.

Example:
A Scrum Master in a bank might have a team ready to deliver a feature, but deployment is delayed for weeks because of lengthy change approval board processes—a direct conflict with Agile’s fast feedback cycles.

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