How does SM resolve team issues?
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The roles of a Scrum Master and a Project Manager are different in terms of their focus, responsibilities, and how they operate within a team or organization. Here’s a breakdown of the key differences.
A Scrum Master (SM) resolves team issues by acting as a facilitator, coach, and servant leader, helping the team become self-organizing and high-performing. Here’s how the SM typically addresses team issues:
1. Facilitating Communication
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Encourages open and honest dialogue during Scrum events (Daily Standups, Retrospectives).
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Helps team members express concerns constructively.
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Mediates misunderstandings or conflicts before they escalate.
2. Removing Impediments
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Identifies and removes obstacles that hinder the team's progress—whether technical, organizational, or interpersonal.
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Escalates issues beyond the team’s control to the appropriate stakeholders.
3. Promoting Collaboration
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Encourages collaboration between developers, Product Owner, and stakeholders.
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Guides the team to work cross-functionally and support each other.
4. Coaching on Agile Practices
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Educates the team on Scrum values and principles.
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Helps the team reflect and improve during Retrospectives, turning issues into actionable improvements.
5. Protecting the Team
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Shields the team from external distractions or pressure that can lead to burnout or poor performance.
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Ensures that the team’s work is respected and time is used effectively.
6. Building Trust and Psychological Safety
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Creates an environment where team members feel safe to take risks, admit mistakes, and share ideas.
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Builds trust through consistency and support.
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